C/CIR/23-24/01

1st July’ 2023

ZONAL GENERAL MANAGERS / REGIONAL MANAGERS/ REGIONAL SERVICE MANAGERS / ZONAL SERVICE MANAGERS

COMPREHENSIVE WARRANTY POLICY

Annexure 1: Manufacturing Defect - Warranty Period

Tyres adjusted under warranty will be replaced with a new tyre of same variety on pro-rata basis (i.e. based on average tread wear) as per details given below (applicable for Manufacturing defects only);

Pro Rata Calculation = Worn out Tread Depth (NSD) / Original Tread Depth (NSD), e.g. if original NSD is 8mm, tyre worn out is 2mm, that means customer to pay 25% of tyre cost.

Annexure 2: Non-manufacturing Defect (PK Policy) Warranty Period:

PK Policy is an additional warranty policy for non-manufacturing defects which makes the tyre unserviceable due to Run flat, Concussion, Rim Digging, Scoring, Non-Repairable through cuts, Sat on Rim, Fitment Damage / LRD and for no other reason.

* LMR:- Tyre Produced before July 2023 POLICY.K will be valid for 2.5 year and, for LM CON:- Tyre produced before July 2023 POLICY.K will be valid for 2 years, other terms and conditions remains same.

* LCV CON/LCV RDL/Light truck steel Tyres manufactured till 30th Sept’22 – Policy will remain same i.e., 2 years from the date of manufacturing/warranty registration or up to 50% wear whichever is earlier.

* POLICY.K will be applicable only against warranty registration for the following PCR/UVR platforms

•Warranty Registration:

o  Warranty registration for new CEAT tyres can be done through www.ceat.com, purchasing channel partner point and toll-free no (1800221213).

o  For warranty registered tyres, warranty period will be calculated from date of warranty registration else warranty period will be calculated from date of manufacturing.

o  Additional 6 month extended warranty will be provided if customer does warranty registration.

•Replacement offer calculation for tyres adjusted under Non-manufacturing Defect (PK Policy):

1. The below mentioned categories will have FOC until 10% wear under Policy K. Post 10% tread wear, replacement offer will be charged on pro rata basis as per matrix below. 

 

Material Code	Material Description	FOC Charge	Pro Rata Charge
2090	Car Rad Tyres	Up to 10% tread wear	More than 10% to 50% tread wear
2100	UV Rad Tyres	Up to 10% tread wear	More than 10% to 50% tread wear
2130	3-Wheeler Tyres	Up to 10% tread wear	More than 10% to 50% tread wear
2110	Scooter TT Tyres	Up to 10% tread wear	More than 10% to 100% tread wear
2112	Scooter TL Tyres	Up to 10% tread wear	More than 10% to 100% tread wear
2115	E-Rickshaw Tyres	Up to 10% tread wear	More than 10% to 100% tread wear
2120	MOTORCYCLE TT TYRE	Up to 10% tread wear	More than 10% to 100% tread wear
2122	MOTORCYCLE TL TYRE	Up to 10% tread wear	More than 10% to 100% tread wear
2125	MOTORCYCLE RAD TYRE	Up to 10% tread wear	More than 10% to 100% tread wear

 

 

2. All other categories of tyres not mentioned above will NOT have FOC parameter, replacement will be on Pro rata basis only.

 

 

 

Terms and Conditions

 

 

 

Every tyre, tube & flap manufactured and/or marketed by “CEAT Ltd” is warranted to be free from defects in material quality or workmanship in its first tread life & warranty period. If our examination shows that a product has failed during the warranty period mentioned in this warranty policy, we shall replace the product on pro-rata wear basis subject to terms and conditions of this warranty policy. The amount to be compensated for the tyre will be calculated from the percentage of tread wear. In other words, the so called “remaining tread depth measurement system” will be applied.

 

• Following tyres shall not be covered under Manufacturing Warranty Policy:

 

o Tyres worn out beyond tread pattern (ply exposed) shall not be considered

 

o Tyres with uneven/improper wear beyond the parameters as defined in annexure 3 shall not be covered

 

o Tyres damaged or wear due to vehicle mechanical irregularities

 

o Tyres damaged due to vehicle overload or improper inflation pressure.

 

o Tyres damaged on account of fire, accident, climatic conditions, improper storage or any other external factor.

 

o Tyres which are re-treaded or second-hand.

 

o Tyres/Tubes/Flaps purchased from unauthorised dealers.

 

o Tyres which are damaged intentionally including Serial number tampered or buffed etc.

 

o Improper use and Improper Repair.

 

o Contamination or degradation by petroleum products or other chemicals, fire or water.

 

• Following tyres shall not be covered under Unconditional Warranty Policy (Policy K):

 

o Tyres worn out beyond tread pattern (ply exposed) shall not be considered

 

o Conditions for damages to tread and Sidewall/shoulder

 

▪ Thread – Nail injuries and punctures comes under the limitations of being reparable and hence not considered in Policy K

 

▪ Shoulder & Sidewall – As any repair is not sustainable on shoulder & sidewall region, all damages in this area will be covered in Policy K

 

o Tyres which only have uneven wear, misalignment/balancing wear, without any irreparable cuts and damages, shall not be considered

 

o Tyres damaged on account of fire, climatic conditions, improper storage or any other external factor.

 

o Tyres which are re-treaded or second-hand.

 

o Tyres/Tubes/Flaps purchased from unauthorised dealers.

 

o Tyres which are damaged intentionally including Serial number tampered or buffed etc.

 

o Improper use and Repair (Vulcanised patch repair & subsequent failure).

 

o Contamination or degradation by petroleum products or other chemicals, fire or water.

 

• The following SKU’s do not carry any Manufacturing or Unconditional Warranty Policy

 

o 10.00-20 CLT NOVA (Mat Code: 100874)

 

o 10.00 -R20 HYTON (Mat Code: 103597)

 

o 10.00 -R20 B1 (Mat Code: 106720)

 

• The following Puncture Clause will be applicable for Warranty and claim processing in PCUV & 2W tyres:

 

o No Puncture clause (no. of Punctures) applicable upto 25% of the tread wear

 

o Maximum 6 punctures allowed after 25% tread wear up to end of life

 

• The following clause will be applicable for any Run Flat case in LCV bias /Radial (2030/2040/2045) any SKU.

 

o Customer must present CEAT Tubes along with Tyres for claim settlement.

 

o Only CEAT Fitted tube will considered along with tyres, else will be rejected

 

o Tubes will be adjusted on pro rata basis against run flat (As per Policy K upto 50% Tread Wear) cases as on special case

 

o Tube should be from same claim tyre

 

• In Puncture Safe 2W tyres, all nail cuts lesser than 2.5mm will be adjusted under Accepty, while all Nail cuts greater than 2.5mm will be adjusted in Policy k, provided all the other warranty conditions are met as mentioned in this document

Wobbling for 2-wheeler tyre

 

• Any tyre with wobbling complaint to be adjusted under Accepty (If Tyre wear is within 15%), and under POLICY.K (If tyre wear is between 15% to 50% wear).

 

• Wobbling complaint can only be adjusted if it meets the following conditions.

 

o Tyre has no uneven/one side wear.

 

o Tyre should not have any cut or puncture repair.

 

o Vehicle should not have mechanical irregularities.

 

• Tyres with road hazard damages such as through cuts, external injuries, impact break will be considered for only Unconditional warranty policy as per the directives mentioned in Annexure 2 (PK Policy).

 

• Warranty on Sludge invoiced tyres - Normal Warranty is applicable on all tyres billed under sludge (ZSLG) invoice as per policy. o No warranty of New Defective (ND) billed under sludge (ZSLG) invoice.

 

• Disposition Authority - All Authorized ZSM, Authorized RSMs, Authorized CFA’s, Authorized company persons, Authorized Channel Partners or any person authorized by CEAT.

 

• Liability of CEAT is limited towards the cost of tyres/tube/flap only and does not provide for compensation in case of incidental or consequential damages including loss of use of vehicle and loss of time.

 

• The warranty is applicable for the first owner of the product and is not transferable.

 

• Apart from the warranty stated in the warranty policy, there are no other guarantee, warranty, or liability, express or implied, applicable to the products of CEAT. No representative has authority to make any other representation, promise, agreement except as stated herein.

 

• The warranty is only for the product under complaint and if the tyre is accepted under warranty the companion tyre or any other vehicles components will not be considered for warranty.

 

• Tyres presented to an authorized CEAT Dealer under claim for warranty shall remain the property of the consumer and CEAT accepts no responsibility for loss or damage to tyres while they are in the custody or control of an authorized CEAT Dealer for inspection. The tyre will be property of CEAT once adjusted by CEAT Customer Service Representative as per the warranty policy & received at CEAT premises.

 

• CEAT reserve the right to revise the terms and conditions of the warranty policy without any prior notice

 

 

Annexure 3: Parameters - not adjustable if conditions are above the specified limits, mentioned below (Only for manufacturing Policy)

 

 

 

Heel & Toe Wear Limits	TBB Tyres; All Truck Lug Tyres : 4.0 mm Except in case of Lug Plus the allowed limit is 3.0 mm. All 18 PR LUG tyres the allowed H&T wear limit is 5.0 mm TBR Tyres: TBR LUG & BLOCK tyres – 4 mm Winload X3D/X5D – 5mm All LCV Lug Tyres : 3.0 mm
Location of Measurement of Heel & Toe Wear TRUCK LUG TYRES - Between Lug Edge to 38 mm.(1.5”) TBR & LCV / LM LUG TYRES – Between Lug Edge to 25 mm.( 1’’ )	Steps to be followed for H&T measurement of Lug tyres : H&T patch on the tyre to be identified (comprising of at least 5 consecutive lugs on same side ) Identify the chosen patch by clear crayon marking both on tread & side wall for reference. Take H&T readings of all 5 lugs (4 READINGS – Clock wise ). Mathematical average of the 4 readings will






PARAMETER	POLICY		EXPLANATION
DUAL RUBBING	MINOR DUAL RUBBING ON OPPOSITE SIDE OR SAME SIDE OF SEPARATION - TYRE IS ADJUSTABLE. SEVERE DUAL RUBBING SAME SIDE OF SEPARATION - TYRE IS NOT ADJUSTABLE.		SEVERE DUAL RUBBING If width of dual rubbing band on the sidewall is more than 40mm. OR Irrespective of width of band if dual rubbing reaches the plies (on Same or Opposite side of Separation)
GAITER / PRECURED PATCH USAGE	Gaiter /  Precured Patch Used / No damage / Gaiter or Precured Patch periphery at least 4 inches away from separation – Adjustable		Tyres with Gaiter damage anywhere – Not Adjustable.
SAT ON RIM	Tyres received under claim in Sat On Rim condition are Adjustable only under following circumstances. Tyres failed due to Mfg. Defect without any signs of run flat. Tyres failed due to Mfg. Defect in  tube. Tyres failed due to Turn Up Sepn. Which has damaged the tube at same place. In all these cases the failed tube must be presented along with the failed  tyre.		The tube should not have any punture repair due to through cut in  tyre. The tube must be inserted inside the failed tyre & strapped while sending the same to scrap godown .
decide the disposition. H&T wear measurement to be seen anywhere between shoulder edge to prescribed distance from shoulder edge in the identified patch.

 






One Sided Wear Limits TRUCK TBB LUG Tyres – 4 mm TRUCK TBB RIB/ TBB SEMI LUG / TBR RIB/TBR SEMI LUG- 4mm LCV Tyres – 4 mm LM / PCR / UVR – 2 mm

OSW WEAR MEASUREMENT LOCATION TRUCK TBB TBR RIB / TBR BLOCK / LT RIB / UV / PASS - OUTER GROOVES AT SAME LOCATION TRUCK -LUG / S.LUG - 30 mm FROM SHOULDER EDGE ON EITHER SIDE

In Rib tyres difference of readings to be seen between both the outer grooves at same location. For Lug and S.Lug tyres, Difference of readings at the prescribed distance from shoulder to be seen .







PARAMETER	POLICY	EXPLANATION
RIB TEARING	RIB TEARING ON RIB TYRES - ADJUSTABLE	Tearing of outermost rib of a Rib Tyre in continuous length of over 12” only to be considered. Chipping of ribs in smaller lengths at many places caused by road hazards are not to be considered for Adjustment.
TBR POLICY – DEFECT WISE		Please refer TBR defect wise Claim Policy Circular no. 04 & 05.





 

Annexure 4: Special Warranty on Truck Radial Block Pattern Tire

 

 

 

Warranty Coverage up-to 50% wear

 

Validity: Applicable until 29th March,2024 only for below mentioned SKU Manufactured on or after 1st April, 2021.

 

Applicable sizes:

 

SKU	Description
106393	10.00R20 WINSUPER X3-D 16PR TT
104113	10.00R20 WINSUPER D 16PR TT
106189	10.00R20 WINLOAD X3- D 16PR TT
106447	295/90R20 WINLOAD X3-D 16PR TT
106445	295/90R20 WINSUPER X3-D 16PR TT
107006	10.00R20 RD112
105135	10.00R20 RD416 16PR TT
106432	10.00R20 RDB1 TT 16PR
106510	10.00R20 RDB2 TT 16PR
106010	295/90R20 WINSUPER D TT
106646	11.00R20 WINSUPER X3D
107794	10.00R20 WINLOAD X5D
106461	9.00R20 WINSUPER X3-D TT 16PR

 

 

Defects Covered Under this Policy:-

 

 

Turn Up Separation

 

 

Bead Unwrap

 

 

Chaffer Separation

 

 

Rim Digging

 

 

 

Replacement Offer Calculation under this policy – No FOC parameter, Replacement offer on Pro – Rata Basis upto 50% wear.

 

 

Disposition Authority - All Authorized ZSM, RSMs, CFA’s, TLs.

 

 

Warranty Booking: - Tire to be booked under head SPEC.KTB

 

 

 

Annexure 5:Revision History:

 

 

 

 

Revision No	Date	Revision Detail
1.1	1.04.2021	Original Document created for 21 - 22
1.2	01.04.2022	Puncture clause added for PCUV and 2W’s
1.3	01.10.2022	LCV bias /Radial (2030/2040) Pol.K clause change
1.4	09.12.2022	Warranty registration clause added
1.5	01.04.2023	Heel & Toe wear limit for Winload X3D/X5D Has been revised from4 to 5mm. TBR block pattern revised from 3 to 4 mm. Heel & Toe /Uneven wear limit for Steer & All wheel patterns - revision from 3mm to 4mm
1.6	01.04.2023	For Fuelsmarrt platform warranty registration made mandatory to avail Policy.k
1.7	01.07.2023	LM CON Manufacturing defect warranty revised to 5 years
1.8	01.07.2023	LMR/LM CON Policy.K warranty revised to 1 year
1.9	01.07.2023	Warranty Registration made mandatory for Securadrive, SecuradriveSUV, Crossdrive Sportdrive sportdriveSUV and Energydrive platforms to avail Policy.K