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C/CIR/23-24/01

 

1st July’ 2023

 

 

ZONAL GENERAL MANAGERS / REGIONAL MANAGERS/ REGIONAL SERVICE MANAGERS / ZONAL SERVICE MANAGERS

 

 

COMPREHENSIVE WARRANTY POLICY

 

Annexure 1: Manufacturing Defect - Warranty Period

 

Product Category

Warranty Period (for Manufacturing Defects)

MC/SC/ERIKSHAW

- Tyres

6 years from the date of manufacture/Warranty Registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered.

LCV CON/LCV RDL/

ICV - Tyres

3 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered

PCR/UVR

5 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered

LMR/LM CON

5 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered


*LM CON:- Applicable on tyres produced from 1ST July 2023 (Week Code: 2723), earlier produced tyre will have 3 year Manufacturing warranty.

3W

5 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered

TRUCK TBB-TBR, CAR CON, UV CON

& All other Category Tyres

3 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered

 

 

 

TR.REAR/TR.FRONT

/ HEAVY TRACTOR

REAR - Tyres

7 years for all tyres manufactured on or after 1st Jan 2019 & 5 years for all tyre manufactured prior to 1st Jan 2019. Warranty will be applicable from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered

All Tubes & Flaps

2 years from the date of manufacture

 

Tyres adjusted under warranty will be replaced with a new tyre of same variety on pro-rata basis (i.e. based on average tread wear) as per details given below (applicable for Manufacturing defects only);

 

 

1)

Tread Wear Up to 10%

Free of Cost (FOC)

2)

Tread Wear more than 10% to 80%

Pro-Rata

3)

Tread Wear more than 80%

Replace at 80% wear only

4)

All Tubes & Flaps

Free of Cost (FOC)

 

 

Pro Rata Calculation = Worn out Tread Depth (NSD) / Original Tread Depth (NSD), e.g. if original NSD is 8mm, tyre worn out is 2mm, that means customer to pay 25% of tyre cost.

 



Annexure 2: Non-manufacturing Defect (PK Policy) Warranty Period:

 

 

 

PK Policy is an additional warranty policy for non-manufacturing defects which makes the tyre unserviceable due to Run flat, Concussion, Rim Digging, Scoring, Non-Repairable through cuts, Sat on Rim, Fitment Damage / LRD and for no other reason.

 

 

 

Product Category (Tyres only)

Warranty Period (For Non-Manufacturing Defect Policy- PK)

MC/SC/ERIKSHAW

3 years from the date of manufacture/warranty registration or up to 100% tread wear whichever is earlier, irrespective of kilometre covered.

ICV

2 years from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered till 30th March 2023 production.

This policy shall be discontinued with effective from 1’st April 2023 production

LCV CON/LCV RDL *

1 year from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered (Tyre manufactured on or after 1st Oct’22 will be considered under 1 Year warranty Policy)

PCR / UVR*

2.5 years from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered.

LMR*/LM CON*

1 year from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered. (Applicable on LMR/LM CON tyres produced after 1ST July 2023 (Week Code: 2723)

3W

2.5 years from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered

TBR

Special warranty on TBR block pattern upto 50% wear. For applicable sizes and defect covered, refer Annexure 4

TR.REAR / TR.FRONT / HEAVY TRACTOR REAR (On

Aayushmaan Series Only)

3 years from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered.





* LMR:- Tyre Produced before July 2023 POLICY.K will be valid for 2.5 year and, for LM CON:- Tyre produced before July 2023 POLICY.K will be valid for 2 years, other terms and conditions remains same.

 

 

* LCV CON/LCV RDL/Light truck steel Tyres manufactured till 30th Sept’22 – Policy will remain same i.e., 2 years from the date of manufacturing/warranty registration or up to 50% wear whichever is earlier.

 

 

* POLICY.K will be applicable only against warranty registration for the following PCR/UVR platforms

 

 

 

Platform

Validity

FUELSMARRT

Tyres manufactured on or after 1st Apr 2023

(Week code 1423)

SECURADRIVESUV SECURADRIVE CROSSDRIVE SPORTDRIVESUV SPORTDRIVE

EnergyDrive


Tyres manufactured on or after 1ST July 2023 (Week Code: 2723)



•Warranty Registration:

 

o  Warranty registration for new CEAT tyres can be done through www.ceat.com, purchasing channel partner point and toll-free no (1800221213).

 

o  For warranty registered tyres, warranty period will be calculated from date of warranty registration else warranty period will be calculated from date of manufacturing.

 

o  Additional 6 month extended warranty will be provided if customer does warranty registration.

 

 

•Replacement offer calculation for tyres adjusted under Non-manufacturing Defect (PK Policy):

 

 

    1. The below mentioned categories will have FOC until 10% wear under Policy K. Post 10% tread wear, replacement offer will be charged on pro rata basis as per matrix below. 

     

    Material Code Material Description FOC Charge Pro Rata Charge
    2090 Car Rad Tyres Up to 10% tread wear More than 10% to 50% tread wear
    2100 UV Rad Tyres Up to 10% tread wear More than 10% to 50% tread wear
    2130 3-Wheeler Tyres Up to 10% tread wear More than 10% to 50% tread wear
    2110 Scooter TT Tyres Up to 10% tread wear More than 10% to 100% tread wear
    2112  Scooter TL Tyres Up to 10% tread wear More than 10% to 100% tread wear
    2115 E-Rickshaw Tyres Up to 10% tread wear More than 10% to 100% tread wear
    2120 MOTORCYCLE TT TYRE Up to 10% tread wear More than 10% to 100% tread wear
    2122 MOTORCYCLE TL TYRE Up to 10% tread wear More than 10% to 100% tread wear
    2125 MOTORCYCLE RAD TYRE Up to 10% tread wear More than 10% to 100% tread wear

     

     

    2. All other categories of tyres not mentioned above will NOT have FOC parameter, replacement will be on Pro rata basis only.

     

     

     

    Terms and Conditions

     

     

     

    Every tyre, tube & flap manufactured and/or marketed by “CEAT Ltd” is warranted to be free from defects in material quality or workmanship in its first tread life & warranty period. If our examination shows that a product has failed during the warranty period mentioned in this warranty policy, we shall replace the product on pro-rata wear basis subject to terms and conditions of this warranty policy. The amount to be compensated for the tyre will be calculated from the percentage of tread wear. In other words, the so called “remaining tread depth measurement system” will be applied.

     

    • Following tyres shall not be covered under Manufacturing Warranty Policy:

     

    o Tyres worn out beyond tread pattern (ply exposed) shall not be considered

     

    o Tyres with uneven/improper wear beyond the parameters as defined in annexure 3 shall not be covered

     

    o Tyres damaged or wear due to vehicle mechanical irregularities

     

    o Tyres damaged due to vehicle overload or improper inflation pressure.

     

    o Tyres damaged on account of fire, accident, climatic conditions, improper storage or any other external factor.

     

    o Tyres which are re-treaded or second-hand.

     

    o Tyres/Tubes/Flaps purchased from unauthorised dealers.

     

    o Tyres which are damaged intentionally including Serial number tampered or buffed etc.

     

    o Improper use and Improper Repair.

     

    o Contamination or degradation by petroleum products or other chemicals, fire or water.

     

    • Following tyres shall not be covered under Unconditional Warranty Policy (Policy K):

     

    o Tyres worn out beyond tread pattern (ply exposed) shall not be considered

     

    o Conditions for damages to tread and Sidewall/shoulder

     

    ▪ Thread – Nail injuries and punctures comes under the limitations of being reparable and hence not considered in Policy K

     

    ▪ Shoulder & Sidewall – As any repair is not sustainable on shoulder & sidewall region, all damages in this area will be covered in Policy K

     

    o Tyres which only have uneven wear, misalignment/balancing wear, without any irreparable cuts and damages, shall not be considered

     

    o Tyres damaged on account of fire, climatic conditions, improper storage or any other external factor.

     

    o Tyres which are re-treaded or second-hand.

     

    o Tyres/Tubes/Flaps purchased from unauthorised dealers.

     

    o Tyres which are damaged intentionally including Serial number tampered or buffed etc.

     

    o Improper use and Repair (Vulcanised patch repair & subsequent failure).

     

    o Contamination or degradation by petroleum products or other chemicals, fire or water.

     

    • The following SKU’s do not carry any Manufacturing or Unconditional Warranty Policy

     

    o 10.00-20 CLT NOVA (Mat Code: 100874)

     

    o 10.00 -R20 HYTON (Mat Code: 103597)

     

    o 10.00 -R20 B1 (Mat Code: 106720)

     

    • The following Puncture Clause will be applicable for Warranty and claim processing in PCUV & 2W tyres:

     

    o No Puncture clause (no. of Punctures) applicable upto 25% of the tread wear

     

    o Maximum 6 punctures allowed after 25% tread wear up to end of life

     

    • The following clause will be applicable for any Run Flat case in LCV bias /Radial (2030/2040/2045) any SKU.

     

    o Customer must present CEAT Tubes along with Tyres for claim settlement.

     

    o Only CEAT Fitted tube will considered along with tyres, else will be rejected

     

    o Tubes will be adjusted on pro rata basis against run flat (As per Policy K upto 50% Tread Wear) cases as on special case

     

    o Tube should be from same claim tyre

     

    • In Puncture Safe 2W tyres, all nail cuts lesser than 2.5mm will be adjusted under Accepty, while all Nail cuts greater than 2.5mm will be adjusted in Policy k, provided all the other warranty conditions are met as mentioned in this document

    Wobbling for 2-wheeler tyre

     

    • Any tyre with wobbling complaint to be adjusted under Accepty (If Tyre wear is within 15%), and under POLICY.K (If tyre wear is between 15% to 50% wear).

     

    • Wobbling complaint can only be adjusted if it meets the following conditions.

     

    o Tyre has no uneven/one side wear.

     

    o Tyre should not have any cut or puncture repair.

     

    o Vehicle should not have mechanical irregularities.

     

    • Tyres with road hazard damages such as through cuts, external injuries, impact break will be considered for only Unconditional warranty policy as per the directives mentioned in Annexure 2 (PK Policy).

     

    • Warranty on Sludge invoiced tyres - Normal Warranty is applicable on all tyres billed under sludge (ZSLG) invoice as per policy. o No warranty of New Defective (ND) billed under sludge (ZSLG) invoice.

     

    • Disposition Authority - All Authorized ZSM, Authorized RSMs, Authorized CFA’s, Authorized company persons, Authorized Channel Partners or any person authorized by CEAT.

     

    • Liability of CEAT is limited towards the cost of tyres/tube/flap only and does not provide for compensation in case of incidental or consequential damages including loss of use of vehicle and loss of time.

     

    • The warranty is applicable for the first owner of the product and is not transferable.

     

    • Apart from the warranty stated in the warranty policy, there are no other guarantee, warranty, or liability, express or implied, applicable to the products of CEAT. No representative has authority to make any other representation, promise, agreement except as stated herein.

     

    • The warranty is only for the product under complaint and if the tyre is accepted under warranty the companion tyre or any other vehicles components will not be considered for warranty.

     

    • Tyres presented to an authorized CEAT Dealer under claim for warranty shall remain the property of the consumer and CEAT accepts no responsibility for loss or damage to tyres while they are in the custody or control of an authorized CEAT Dealer for inspection. The tyre will be property of CEAT once adjusted by CEAT Customer Service Representative as per the warranty policy & received at CEAT premises.

     

    • CEAT reserve the right to revise the terms and conditions of the warranty policy without any prior notice

     

     

    Annexure 3: Parameters - not adjustable if conditions are above the specified limits, mentioned below (Only for manufacturing Policy)

     

     

     

    Heel & Toe Wear Limits

    TBB Tyres;


    All Truck Lug Tyres : 4.0 mm


    Except in case of Lug Plus the allowed limit is 3.0 mm.


    All 18 PR LUG tyres the allowed H&T wear limit is 5.0 mm


    TBR Tyres:


    TBR LUG & BLOCK tyres – 4 mm Winload X3D/X5D – 5mm

    All LCV Lug Tyres : 3.0 mm

    Location of Measurement of Heel & Toe Wear


    • TRUCK LUG TYRES - Between Lug Edge to 38 mm.(1.5”)

    • TBR & LCV / LM LUG TYRES – Between Lug Edge to 25 mm.( 1’’ )

    Steps to be followed for H&T measurement of Lug tyres :


    1. H&T patch on the tyre to be identified (comprising of at least 5 consecutive lugs on same side )

    2. Identify the chosen patch by clear crayon marking both on tread & side wall for reference.

    3. Take H&T readings of all 5 lugs (4 READINGS –

    Clock wise ).

    1. Mathematical average of the 4 readings will




    PARAMETER

    POLICY

    EXPLANATION        



    DUAL RUBBING



    MINOR DUAL RUBBING ON OPPOSITE SIDE OR SAME SIDE OF SEPARATION - TYRE IS ADJUSTABLE.



    SEVERE DUAL RUBBING SAME SIDE OF SEPARATION - TYRE IS NOT ADJUSTABLE.



    SEVERE DUAL RUBBING


    If width of dual rubbing band on the sidewall is more than 40mm.

    OR

    Irrespective of width of band if dual rubbing reaches the plies (on Same or Opposite side of Separation)

    GAITER / PRECURED PATCH USAGE

    • Gaiter /  Precured Patch Used

    / No damage / Gaiter or Precured Patch periphery at least 4 inches away from separation – Adjustable

    • Tyres with Gaiter damage anywhere – Not Adjustable.

    SAT ON RIM

    • Tyres received under claim in Sat On Rim condition are Adjustable only under following circumstances.

    • Tyres failed due to Mfg. Defect without any signs of run flat.

    • Tyres failed due to Mfg. Defect in  tube.

    • Tyres failed due to Turn Up Sepn. Which has damaged the tube at same place.

    In all these cases the failed tube must be presented along with the failed  tyre.

    • The tube should not have any punture repair due to through cut in  tyre.

    • The tube must be inserted inside the failed tyre & strapped while sending the same to scrap godown .

  1. decide the disposition.
  2. H&T wear measurement to be seen anywhere between shoulder edge to prescribed distance from shoulder edge in the identified patch.
  3.  

     




    One Sided Wear Limits



    TRUCK TBB LUG Tyres – 4 mm TRUCK TBB RIB/ TBB SEMI LUG

    / TBR RIB/TBR SEMI LUG- 4mm


    LCV Tyres – 4 mm


    LM / PCR / UVR – 2 mm

    OSW WEAR MEASUREMENT LOCATION


    • TRUCK TBB TBR RIB / TBR BLOCK / LT RIB / UV / PASS - OUTER GROOVES AT SAME LOCATION

    • TRUCK -LUG / S.LUG - 30 mm FROM SHOULDER EDGE ON EITHER SIDE



    In Rib tyres difference of readings to be seen between both the outer grooves at same location.



    For Lug and S.Lug tyres, Difference of readings at the prescribed distance from shoulder to be seen .





    PARAMETER

    POLICY

    EXPLANATION

    RIB TEARING

    RIB TEARING ON RIB TYRES - ADJUSTABLE

    • Tearing of outermost rib of a Rib Tyre in continuous length of over 12” only to be considered.

    • Chipping of ribs in smaller lengths at many places caused by road hazards are not to be considered for

    Adjustment.

    TBR POLICY – DEFECT WISE

     

    Please refer TBR defect wise Claim Policy Circular no. 04 & 05.



     

    Annexure 4: Special Warranty on Truck Radial Block Pattern Tire

     

     

     

    Warranty Coverage up-to 50% wear

     

    Validity: Applicable until 29th March,2024 only for below mentioned SKU Manufactured on or after 1st April, 2021.

     

    Applicable sizes:

     

    SKU

    Description

    106393

    10.00R20 WINSUPER X3-D 16PR TT

    104113

    10.00R20 WINSUPER D 16PR TT

    106189

    10.00R20 WINLOAD X3- D 16PR TT

    106447

    295/90R20 WINLOAD X3-D 16PR TT

    106445

    295/90R20 WINSUPER X3-D 16PR TT

    107006

    10.00R20 RD112

    105135

    10.00R20 RD416 16PR TT

    106432

    10.00R20 RDB1 TT 16PR

    106510

    10.00R20 RDB2 TT 16PR

    106010

    295/90R20 WINSUPER D TT

    106646

    11.00R20 WINSUPER X3D

    107794

    10.00R20 WINLOAD X5D

    106461

    9.00R20 WINSUPER X3-D TT 16PR

     

     

    Defects Covered Under this Policy:-

     

     

    Turn Up Separation

     

     

    Bead Unwrap

     

     

    Chaffer Separation

     

     

    Rim Digging

     

     

     

    Replacement Offer Calculation under this policy – No FOC parameter, Replacement offer on Pro – Rata Basis upto 50% wear.

     

     

    Disposition Authority - All Authorized ZSM, RSMs, CFA’s, TLs.

     

     

    Warranty Booking: - Tire to be booked under head SPEC.KTB

     

     

     

    Annexure 5:Revision History:

     

     

     

     

    Revision No

    Date

    Revision Detail

    1.1

    1.04.2021

    Original Document created for 21 - 22

    1.2

    01.04.2022

    Puncture clause added for PCUV and 2W’s

    1.3

    01.10.2022

    LCV bias /Radial (2030/2040) Pol.K clause change

    1.4

    09.12.2022

    Warranty registration clause added

    1.5

    01.04.2023

    Heel & Toe wear limit for Winload X3D/X5D Has been revised from4 to 5mm. TBR block pattern revised from 3 to 4 mm. Heel & Toe /Uneven wear limit for Steer & All wheel patterns - revision

    from 3mm to 4mm

    1.6

    01.04.2023

    For Fuelsmarrt platform warranty registration made mandatory to

    avail Policy.k

    1.7

    01.07.2023

    LM CON Manufacturing defect warranty revised to 5 years

    1.8

    01.07.2023

    LMR/LM CON Policy.K warranty revised to 1 year

    1.9

    01.07.2023

    Warranty Registration made mandatory for Securadrive, SecuradriveSUV, Crossdrive Sportdrive sportdriveSUV and

    Energydrive platforms to avail Policy.K



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