C/CIR/22-23/03
1st October’ 2022
ZONAL GENERAL MANAGERS / REGIONAL MANAGERS/ REGIONAL SERVICE MANAGERS / ZONAL SERVICE MANAGERS
COMPREHENSIVE WARRANTY POLICY
Annexure 1: Manufacturing Defect – Warranty Period
| Product Category | Warranty Period (for Manufacturing Defects) |
| MC/SC/ERIKSHAW - Tyres | 6 years from the date of manufacture/Warranty Registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered. |
| LCV CON / LCV RDL / LM-CON / ICV - Tyres | 3 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered |
| PCR / UVR / LMR / 3W - Tyres | 5 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered |
| TR.REAR/TR.FRONT / HEAVY TRACTOR REAR - Tyres | 7 years for all tyres produced on or after 1st Jan 2019 & 5 years for all tyre produced prior to 1st Jan 2019. Warranty will be applicable from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered |
| TRUCK TBB-TBR, CAR CON, UV CON & All other Category Tyres | 3 years from the date of manufacture/warranty registration or till the tyre tread is worn up to Tread Wear Indicators (TWI) whichever is earlier, irrespective of kilometre covered |
| All Tubes & Flaps | 2 years from the date of manufacture |
Tyres adjusted under warranty will be replaced with a new tyre of same variety on pro-rata basis (i.e. based on average tread wear) as per details given below (applicable for Manufacturing defects only);
| 1) | Tread Wear Up to 10% | Free of Cost (FOC) |
| 2) | Tread Wear more than 10% to 80% | Pro-Rata |
| 3) | Tread Wear more than 80% | Replace at 80% wear only |
| 4) | All Tubes & Flaps | Free of Cost (FOC) |
Pro Rata Calculation = Worn out Tread Depth (NSD) / Original Tread Depth (NSD), e.g. if original NSD is 8mm, tyre worn out is 2mm, that means customer to pay 25% of tyre cost.
Annexure 2: Non-manufacturing Defect (PK Policy) Warranty Period:
PK Policy is an additional warranty policy for non-manufacturing defects which makes the tyre unserviceable for reason such as Run flat, Concussion, Rim Digging, Scoring, Non-Repairable through cuts, Sat on Rim, Fitment Damage / LRD and for no other reason.
| Product Category (Tyres only) | Warranty Period (For Non-Manufacturing Defect Policy- PK) |
| MC/SC/ERIKSHAW | 3 years from the date of manufacture/warranty registration or up to 100% tread wear whichever is earlier, irrespective of kilometre covered. |
| LM-CON / ICV | 2 years from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered. |
| LCV CON / LCV RDL * | 1 year from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered (Tyre Produced on or after 1 st Oct’22 will be considered under 1 Year warranty Policy) |
| PCR / UVR / LMR / 3W | 2.5 years from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered |
| TR.REAR / TR.FRONT / HEAVY TRACTOR REAR (On Aayushmaan Series Only) | 3 years from the date of manufacture/warranty registration or up to 50% tread wear whichever is earlier, irrespective of kilometre covered. |
* LCV CON/LCV RDL Tyres produced till 30th Sept’22 – Policy will remain same i.e. 2 years from the date of manufacturing/warranty registration or up to 50% wear whichever is earlier.
Additional 6 month extended warranty will be provided if customer does warranty registration.
Replacement offer calculation for tyres adjusted under Non-manufacturing Defect (PK Policy):
1. The below mentioned categories will have FOC until 10% wear under Policy K. Post 10% tread wear, replacement offer will be charged on pro rata basis as per matrix below.
| Material Code | Material Description | FOC Charge | Pro Rata Charge |
| 2090 | Car Rad Tyres | Up to 10% tread wear | More than 10% to 50% tread wear |
| 2100 | UV Rad Tyres | Up to 10% tread wear | More than 10% to 50% tread wear |
| 2130 | 3-Wheeler Tyres | Up to 10% tread wear | More than 10% to 50% tread wear |
| 2110 | Scooter TT Tyres | Up to 10% tread wear | More than 10% to 100% tread wear |
| 2112 | Scooter TL Tyres | Up to 10% tread wear | More than 10% to 100% tread wear |
| 2115 | E-Rickshaw Tyres | Up to 10% tread wear | More than 10% to 100% tread wear |
| 2120 | MOTORCYCLE TT TYRE | Up to 10% tread wear | More than 10% to 100% tread wear |
| 2122 | MOTORCYCLE TL TYRE | Up to 10% tread wear | More than 10% to 100% tread wear |
| 2125 | MOTORCYCLE RAD TYRE | Up to 10% tread wear | More than 10% to 100% tread wear |
2. All other categories of tyres not mentioned above will NOT have FOC parameter, replacement will be on Pro rata basis only.
Terms and Conditions
Every tyre, tube & flap manufactured and/or marketed by “CEAT Ltd” is warranted to be free from defects in material quality or workmanship in its first tread life & warranty period. If our examination shows that a product has failed during the warranty period mentioned in this warranty policy, we shall replace the product on pro-rata wear basis subject to terms and conditions of this warranty policy. The amount to be compensated for the tyre will be calculated from the percentage of tread wear. In other words, the so called “remaining tread depth measurement system” will be applied.
• Following tyres shall not be covered under Manufacturing Warranty Policy:
o Tyres worn out beyond tread pattern (ply exposed) shall not be considered
o Tyres with uneven/improper wear beyond the parameters as defined in annexure 3 shall not be covered
o Tyres damaged or wear due to vehicle mechanical irregularities
o Tyres damaged due to vehicle overload or improper inflation pressure.
o Tyres damaged on account of fire, accident, climatic conditions, improper storage or any other external factor.
o Tyres which are re-treaded or second-hand.
o Tyres/Tubes/Flaps purchased from unauthorised dealers.
o Tyres which are damaged intentionally including Serial number tampered or buffed etc.
o Improper use and Improper Repair.
o Contamination or degradation by petroleum products or other chemicals, fire or water.
• Following tyres shall not be covered under Unconditional Warranty Policy (Policy K):
o Tyres worn out beyond tread pattern (ply exposed) shall not be considered
o Conditions for damages to tread and Sidewall/shoulder
▪ Thread – Nail injuries and punctures comes under the limitations of being reparable and hence not considered in Policy K
▪ Shoulder & Sidewall – As any repair is not sustainable on shoulder & sidewall region, all damages in this area will be covered in Policy K
o Tyres which only have uneven wear, misalignment/balancing wear, without any irreparable cuts and damages, shall not be considered
o Tyres damaged on account of fire, climatic conditions, improper storage or any other external factor.
o Tyres which are re-treaded or second-hand.
o Tyres/Tubes/Flaps purchased from unauthorised dealers.
o Tyres which are damaged intentionally including Serial number tampered or buffed etc.
o Improper use and Repair (Vulcanised patch repair & subsequent failure).
o Contamination or degradation by petroleum products or other chemicals, fire or water.
• The following SKU’s do not carry any Manufacturing or Unconditional Warranty Policy
o 10.00-20 CLT NOVA (Mat Code: 100874)
o 10.00 -R20 HYTON (Mat Code: 103597)
o 10.00 -R20 B1 (Mat Code: 106720)
• The following Puncture Clause will be applicable for Warranty and claim processing in PCUV & 2W tyres:
o No Puncture clause (no. of Punctures) applicable upto 25% of the tread wear
o Maximum 6 punctures allowed after 25% tread wear up to end of life
• The following clause will be applicable for any Run Flat case in LCV bias /Radial (2030/2040/2045) any SKU.
o Customer must present CEAT Tubes along with Tyres for claim settlement.
o Only CEAT Fitted tube will considered along with tyres, else will be rejected
o Tubes will be adjusted on pro rata basis against run flat (As per Policy K upto 50% Tread Wear) cases as on special case
• In Puncture Safe 2W tyres, all nail cuts lesser than 2.5mm will be adjusted under Accepty, while all Nail cuts greater than 2.5mm will be adjusted in Policy k, provided all the other warranty conditions are met as mentioned in this document
• Tyres with road hazard damages such as through cuts, external injuries, impact break will be considered for only Unconditional warranty policy as per the directives mentioned in Annexure 2 (PK Policy).
• Warranty on Sludge invoiced tyres - Normal Warranty is applicable on all tyres billed under sludge (ZSLG) invoice as per policy. o No warranty of New Defective (ND) billed under sludge (ZSLG) invoice.
• Disposition Authority - All Authorized ZSM, Authorized RSMs, Authorized CFA’s, Authorized company persons, Authorized Channel Partners or any person authorized by CEAT.
• Liability of CEAT is limited towards the cost of tyres/tube/flap only and does not provide for compensation in case of incidental or consequential damages including loss of use of vehicle and loss of time.
• The warranty is applicable for the first owner of the product and is not transferable.
• Apart from the warranty stated in the warranty policy, there are no other guarantee, warranty, or liability, express or implied, applicable to the products of CEAT. No representative has authority to make any other representation, promise, agreement except as stated herein.
• The warranty is only for the product under complaint and if the tyre is accepted under warranty the companion tyre or any other vehicles components will not be considered for warranty.
• Tyres presented to an authorized CEAT Dealer under claim for warranty shall remain the property of the consumer and CEAT accepts no responsibility for loss or damage to tyres while they are in the custody or control of an authorized CEAT Dealer for inspection. The tyre will be property of CEAT once adjusted by CEAT Customer Service Representative as per the warranty policy & received at CEAT premises.
• CEAT reserve the right to revise the terms and conditions of the warranty policy without any prior notice
